30 DAY 100% MONEY BACK GUARANTEE
If for any reason you are not completely satisfied with your Gymboss timer within 30 days of receipt, please return to us for a 100% refund of your item’s purchase price. Please include the invoice number or purchase information including, address, e-mail address, and phone number. Please note we do not refund the shipping cost.
1 YEAR WARRANTY AGAINST DEFECTS
We offer a warranty against manufacturing defects and will repair or replace any product found to be defective within the scope of normal use for the period of one year from the date of purchase. The timers are made for personal use. If you choose to use the timers in a commerical setting this will invalidate the warranty and replacements will not be guaraanteed. Classic or miniMAX model timers that have been exposed to excess moisture, submerged in water, or used in steam rooms or hot yoga rooms are not covered under this warranty.
TROUBLESHOOTING
First insert a new battery in the timer, not a used battery from another gadget, preferably an Energizer or Duracell. If a new battery does not resolve the issue, REBOOT the timer, by using a pen to push the reboot button on the side of the timer. If this does not resolve your problem, please review the Return/Replacement Procedure below.
RETURN AND REPLACEMENT PROCEDURE
Before returning your timer try the troubleshooting steps above as 90% of returns are cured with a brand new battery and timer REBOOT.
All returns and replacements from purchases made here on gymboss.com require return authorization, before posting items back to us in the mail. FOR GYMBOSS.COM PURCHASES ONLY – Please email us at sales@gymboss.com to request your return authorization. We strive to respond to all return and replacement requests within 24 hours, Monday – Friday.
IF PURCHASED ON AMAZON OR EBAY OR ANY OTHER WEBSITE, please make contact via the following avenues:
AMAZON PURCHASES – Directly through your Amazon account only. NOTE – Items must be purchased from our Amazon selling account, which is “Gymboss Timers”. We cannot look up orders purchased from any other seller on Amazon or provide replacements for items purchased from other sellers. Also, we must have your Amazon Order # to look up your order, we cannot search by name for orders from Amazon. It is literally not possible. Simply go into your Amazon Orders section and retrieve (copy and paste works best) your Amazon Order # and include that in your email to us. Or, simply use the contact seller button in your Amazon account.
EBAY PURCHASES – Directly through your eBay account. NOTE – Items must be purchased from our eBay seller account, which is “gymbosshq” only.
OTHER STORES EITHER ONLINE OR PHYSICAL STORE PURCHASES – Directly through the store the items were purchased from, they are responsible for your replacement. We do not replace timers purchased from other people or stores
